ApartHotel Aparthotel Encasa ***
Madrid, Spain
Phone: 913716383 Fax: 917769854
Aparthotel ENCASA is located in Vicalvaro, Madrid, surrounded by a complete road network (M-30, M-40, M-45, A-2, A-3, R-3) and close to IFEMA and Barajas Airport. Only 5 minutes walk from Train Station Vicalvaro and Metro Station Puerta de Arganda (L-9).
- Room Services
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- Rooms: 88
- Climate control
- Safe
- Internet connection (free)
- Kitchen
- Main facilities
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- Rooms: 88
- Parking (fee): hotel owned
- Bar - coffee shop
- Elevator
- Internet connection (free)
- Terrace
- Rooms/Facilities for Disabled Guests
- General services
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- Rooms: 88
- 24-Hour Front Desk
- Newspapers
- Ticket service
- Luggage Storage
Carretera de Vicálvaro a la Estación de O´Donnell 18, 19.Vicálvaro (28032) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 90%
- No: 2.5%
- I don't know: 7.5%
Rating by subject
- Cleanliness: 8.7
- Location: 7.6
- Common facilities and services: 7.3
- Staff: 9.5
- Quietness: 8.6
- Room: 8.1
- Value for money: 7.9
September/2014 Someone from México thinks:
- Overall rating: 9.2
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The hotel's reply:
"Primero de todo, nos gustaría agradecer su critica, ello nos ayuda día a día a mejorar nuestro servicio. Lamentamos el olor a tabaco, pero casi con total seguridad usted se alojó en un apartamento apto para fumadores (acepte nuestras disculpas si no se le avisó previamente), y aunque los apartamentos pasan por un proceso de higienización dicho olor penetra hasta en los muebles. Respecto a la conexión a internet, en nuestra web está especificado que es por cable. Agradecemos su visita a nuestro hotel."
August/2014 Someone from Madrid thinks:
- Overall rating: 9.6
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The hotel's reply:
"Primero de todo nos gustaría agradecer su critica, ello nos ayuda a mejorar día a día. En Recepción disponemos de artículos en préstamo bajo fianza, entre ellos secador de pelo. Lamento el error. Esperamos poder compensarle en su próxima visita. "
August/2014 Someone from Portugal thinks:
- Overall rating: 4.6
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The hotel's reply:
" Dear Customer, We regret any inconvenience that occurred during your visit to our hotel. We welcome your criticism, every day make us improve our service. Dear Customer, We regret any inconvenience that occurred during your visit to our hotel. We welcome your criticism, every day make us improve our service. Dear Customer, We regret any inconvenience that occurred during your visit to our hotel. We welcome your criticism, every day make us improve our service. "
July/2014 Someone from Valencia thinks:
- Overall rating: 9.1
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The hotel's reply:
"El equipo de APARTHOTEL ENCASA le agradece su comentario. Esperamos nos vuelva a elegir para futuras visitas."
July/2014 Someone from Florida, USA thinks:
- Overall rating: 10
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The hotel's reply:
"Todo el personal de Aparthotel encasa le agradece sus amables comentarios. Nos alegra que hayan pasado unas buenas vacaciones en nuestro hotel y haberles servido de ayuda. Esperamos verles en su próxima visita. "
July/2014 Someone from zaragoza thinks:
- Overall rating: 8.6
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The hotel's reply:
"Todo el equipo de APARTHOTEL ENCASA agradece sus comentarios. Lamento que el trato en el Restaurante no haya sido del todo de su agrado. Tomaremos nota para tratar de solucionarlo."
June/2014 Someone from Granada thinks:
- Overall rating: 8.3
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The hotel's reply:
"Todo el equipo de APARTHOTEL ENCASA le agradece sus comentarios. Espero acepte nuestras disculpas respecto a la escased de amenities, por favor si vuelve a visitar nuestro hotel no dude en solicitarlos en Recepción, estaremos encantados de poder solucionar los pequeños inconvenientes que surgen en el momento."
June/2014 Someone from Vitoria thinks:
- Overall rating: 7.7
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The hotel's reply:
"Gracias por elegirnos para su visita a la Capital Agradecemos sus comentarios."
May/2014 Someone from MONTIJO (BADAJOZ) thinks:
- Overall rating: 7.8
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The hotel's reply:
"El equipo de Aparthotel encasa le agradece su valoración. Muchas gracias por elegirnos."
May/2014 Someone from MADRID thinks:
- Overall rating: 8
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The hotel's reply:
"Estimado cliente, Desde la Dirección me gustaría perdirle disculpas por su mala experiencia en el Restaurante situado en la planta baja de nuestro hotel. Pero también aclararle que es una concesión y directamente nosotros no podemos hacer mucho al respecto. Esperamos volver a contar con usted en futuras ocasiones. Un saludo cordial La Dirección"