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Hotel Ciutadella Barcelona ****
Barcelona, Spain
Phone: 933191944 Fax: 932956645
Rating by guests: 8.4 Based on 229 reviews
Inaugurado en 2012, el Hotel Ciutadella Barcelona es el alojamiento perfecto para los turistas que quieran disfrutar de Barcelona desde el mismo corazón de la ciudad. Está ubicado junto al Parque de la Ciutadella, a escasos metros del Barrio Gótico y de las playas.
Avd. del Marquès de l'Argentera, 4 (08003) - Barcelona (Spain)
Access:
Overall rating: 8.4 Based on the last 40 of 229 reviews
Would you recommend this hotel?
- Yes: 72.5%
- No: 7.5%
- I don't know: 20%
Rating by subject
- Cleanliness: 9.2
- Location: 9.2
- Common facilities and services: 7.3
- Staff: 9.4
- Quietness: 7.8
- Room: 8.1
- Value for money: 7.5
August/2017 Someone from Buenos Aires Argentina thinks:
- Overall rating: 7
- Would you recommend it? Yes
- Positive: La ubicación
- Negative: Olor a cloaca en la habitación y el baño
- I RECOMMEND it for... Families
- I recommend it especially AGAINST...
- Cleanliness: 5
- Location: 7.5
- Common facilities and services: 2.5
- Staff: 7.5
- Quietness: 5
- Room: 5
- Value for money: 2.5
May/2017 Someone from . thinks:
- Overall rating: 5.4
- Would you recommend it? I don't know
- Positive: Location.
- Negative: Safe not working. Shampoo in sachets (and not bottles).
- I RECOMMEND it for... Young travelers
- I recommend it especially AGAINST... Older travelers, Luxury, Business travelers
- Cleanliness: 5
- Location: 10
- Common facilities and services: 5
- Staff: 5
- Quietness: 5
- Room: 5 Having shampoo in sachets (like McDonalds ketchup) just felt cheap. Also, the in room safe was broken.
- Value for money: 5
December/2016 Someone from Italy thinks:
- Overall rating: 9.7
- Would you recommend it? Yes
- Positive: Room, staff, wifi free
- Negative: Safety box not free
- I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Modern style lovers
- I recommend it especially AGAINST...
- Cleanliness: 7.5
- Location: 10
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 10
- Room: 7.5
- Value for money: 10
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The hotel's reply:
"Dear Customer, We greatly appreciate your visit and the time you have spent sharing your experience with us. It is a real pleasure to know that we have contributed to a unique and unforgettable experience. We hope to host you again on a future occasion. Anna Ruiz Customer Service "
December/2016 Someone from belgique thinks:
- Overall rating: 9.3
- Would you recommend it? Yes
- Positive: l’accueil la propreté
- Negative: le bruit de la circulation
- I RECOMMEND it for... Families, Couples, Classic style lovers
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 5
- Room: 7.5
- Value for money: 7.5
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The hotel's reply:
"Cher client: Merci pour vos commentaires, le bruit désolé, en raison de notre emplacement central, parfois il peut y avoir une certaine pollution sonore, à d'autres occasions, nous vous conseillons de nous prévenir à l'avance pour offrir un espace intérieur plus silencieux. Anna Ruiz. Département de la clientèle."
December/2016 Someone from Paris thinks:
- Overall rating: 8.1
- Would you recommend it? Yes
- Positive: La chambre était très agréable et bien agencée. Le ménage très bien fait et la restauration appréciée.
- Negative: La chaleur dans la chambre et le bruit venant du couloir (portes qui claquent)
- I RECOMMEND it for... Young travelers, Couples, Modern style lovers
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 7.5
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 5
- Room: 7.5
- Value for money: 7.5
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The hotel's reply:
"Nous vous remercions de votre temps pour écrire vos impressions. Nous nous excusons pour le désagrément avec l'air conditionné. Il est centralisé et est automatiquement activé avec le changement de saison, compte tenu des températures élevées inhabituelles de ces derniers jours, à plus de chaleur que d'habitude pour cette période de l'année à Barcelone. Nous sommes impatients d'accueillir à nouveau dans nos hôtels. Anna Ruiz. Département de la clientèle."
December/2016 Someone from Terrassa thinks:
- Overall rating: 4.4
- Would you recommend it? I don't know
- Positive: La estética general de la habitaciones
- Negative: Nos olvidamos sin querer 3 cosas en la habitación y madie se ha puesto en contacto con nosotros para solucionar el conflicto. estoy decepcionado. esperaba una llamada o un correo a modo de aviso almenos
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: Not rated Estaba perfectamente. pero al irnos nos descuidamos cosas y el servicio de limpieza no ha avisado de los productos encontrados. En la ducha
- Location: 7.5
- Common facilities and services: 7.5
- Staff: 7.5
- Quietness: 7.5
- Room: 7.5
- Value for money: 5
November/2016 Someone from Belgium thinks:
- Overall rating: 7
- Would you recommend it? Yes
- Positive: situation of the hotel
- Negative: impossibility to set the heating at the desired temperature
- I RECOMMEND it for... Couples, Modern style lovers
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 7.5
- Common facilities and services: 7.5
- Staff: 5 courtesy yes, but not efficient as regard the heating problem
- Quietness: 7.5
- Room: 7.5
- Value for money: 7.5
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The hotel's reply:
"We appreciate your time to write your impressions. We apologize for the inconvenience with the air conditioning. It is centralized and automatically activated with the change of season, taking into account the unusual of the high temperatures of the last days, towards more heat than usual for this time of the year in Barcelona. We look forward to welcoming you back to our hotels. Anna Ruiz. Customer service."
November/2016 Someone from Greece thinks:
- Overall rating: 9.9
- Would you recommend it? Yes
- Positive: How clean and full of light our room was
- Negative: Nothing, if I had to mention a negative point would be that the WiFi connection was not very good, usually interrumpted
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 10
- Room: 10
- Value for money: 10
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The hotel's reply:
"We are very grateful to you for expressing your opinion in this medium. It is a pleasure to receive opinions like yours, motivates us to continue improving day by day. We hope to see you soon again in our hotel. Anna Ruiz. Customer services."
November/2016 Someone from Montpellier France thinks:
- Overall rating: 9.3
- Would you recommend it? Yes
- Positive: Chambre éclairée spacieuse
- Negative: Lit séparés pour un couple c'est pas top
- I RECOMMEND it for... Young travelers, Older travelers, Couples, Modern style lovers, Handicapped, Business travelers, Travelers with a car
- I recommend it especially AGAINST...
- Cleanliness: 7.5
- Location: 10
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 7.5
- Room: 7.5
- Value for money: 7.5
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The hotel's reply:
"Merci pour vos commentaires. En ce qui concerne le lit ont quelques lits doubles dans nos hôtels, pour cette raison sont attribuées en fonction de la demande en ce qui concerne l'hôtel. Vous ne pouvez pas réserver à l'avance de l'arrivée. Quoi qu'il en soit pendant votre séjour s'il est libre, vous pouvez changer de chambre. Anna Ruiz.attention au client"
November/2016 Someone from Astana thinks:
- Overall rating: 6.8
- Would you recommend it? I don't know
- Positive: Location
- Negative: Tiny room
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 5
- Location: 10
- Common facilities and services: 5 Breakfast is very average.
- Staff: 10
- Quietness: 7.5
- Room: 5 Small room, average bath supplies, no bath tub, no kettle, very uncomfortable pillows and bed.
- Value for money: 5
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The hotel's reply:
"Thank you very much for your time in writing your impressions, sorry we did not meet your expectations. Our main priority is that the common areas and rooms are impeccably clean, and with everything ready to welcome our guests, we will take note and pass it on to our housekeeper to check that it is being done correctly. We pass your complaint to the corresponding department. Anna Ruiz. Customer service."