8月/2020 Someone from Netherlands 出身ユーザー:
-
総合評価:
9
-
このホテルを勧めますか？
はい。
-
ここが良かった:
The view and the setting
-
ここが気に入らなかった:
-
特に勧める人は？
-
特に勧めない人は？
-
清掃について:
7.5
-
立地条件について:
7.5
Very beautiful view
-
設備やサービスについて:
7.5
-
スタッフ:
7.5
-
騒音について:
7.5
-
客室について:
7.5
-
満足度は？:
7.5
実際に値する星の数は？
4
8月/2020 Someone from Madrid 出身ユーザー:
-
総合評価:
8.7
-
このホテルを勧めますか？
はい。
-
ここが良かった:
The views
-
ここが気に入らなかった:
-
特に勧める人は？
-
特に勧めない人は？
-
清掃について:
10
-
立地条件について:
10
-
設備やサービスについて:
10
-
スタッフ:
7.5
-
騒音について:
10
-
客室について:
10
-
満足度は？:
7.5
実際に値する星の数は？
4
8月/2020 Someone from USA / Spain 出身ユーザー:
-
総合評価:
8.4
-
このホテルを勧めますか？
はい。
-
ここが良かった:
The property is stunning, the gardens and lanscaping are incredible. We loved the pool area - totally relaxing, and the waiters were all kind and attentive. Iñigo also handled an issue we had with our AirCon the first night beautifully, when his staff had not done so well the night before. The food is fabulous and our room (apartment 1) was also lovely and well decorated. The views are also incredible, especially from the rooftop. Overall it is an incredible property, a little piece of paradise, with the potential to be one of the best properties in Ibiza.
-
ここが気に入らなかった:
The hotel staff seemed to lack training. Our check in was chaotic - difficult to find reception, and once check in was done we were only given the keys - no one explained how breakfast works (schedule), the wifi password, that there was a rooftop terrace for drinks (we did not know this until our last day, which is a shame because we would have been up there each night-spending money at the hotel instead of elsewhere), or that there were bikes available to guests. Next, our room was BOILING hot and it quickly became clear that the AirCon was broken. We asked the staff on duty to have someone look into this, and he did very quickly and was very helpful, but once it became clear that it would not be fixed the same night, we should have immediately been offered another room instead of simply a fan. It was so hot in the room that it would have taken hours for a fan to cool the room down, and we had paid for a room with a working AC. I had to request another room and it was given to us, but we were told we had to go back to our original room early in the morning as people would be checked into the second room the next day, and then spend the day outside the room while they fixed the AC. Obviously, this is very uncomfortable, as we had to pack our belongings, move rooms, and then pack again in the morning and move. We should have immediately be offered some sort of compensation for this headache, at the very least a bottle of wine, but the staff did not have that kind of training or authorization it seemed. Although the staff could not have been nicer, this lack of training is unacceptable at this level. In the morning, Iñigo swiftly fixed the situation and told us we could keep the second room (no one was checking in that day, despite what the night staff had told us, so we had packed and moved again that morning for no reason), and discounted the cost of the first night from our bill - not necessary, but very much appreciated. The rest of our stay was FABULOUS, but all of the headache of the first night, and the small errors at check in, could have been avoided had the staff been fully trained. Upping the training could really take the hotel to the next level, as the rest of the hotel is much more special than the 5 star hotels on the island I have stayed at (Nobu, ME). I would compare its potential to Castell Son Claret in Mallorca, but with far better views and modern style, and with a few small changes it could reach that level.
Also, another missed opportunity - most of the guests did not know we could order lunch to the pool, and the staff did not check in often to see if pool loungers wanted anything - marketing this option at check in and having staff offering drinks by the pool more often would be a fabulous plus, and would get guests spending even more at the hotel. We would have done this every day had we known, but the restaurant seemed so separate we had no idea until our penultimate day.
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特に勧める人は？
家族連れ, カップル, 静かな場所を好む人, 車で旅をする人, ヘルシーな旅を求める人
-
特に勧めない人は？
クラシックな雰囲気を好む人, 身体の不自由な人, 予算が低い人
-
清掃について:
10
-
立地条件について:
10
-
設備やサービスについて:
10
-
スタッフ:
5
-
騒音について:
10
-
客室について:
7.5
-
満足度は？:
7.5
実際に値する星の数は？
4
8月/2020 Someone from Steinkirchen 出身ユーザー:
-
総合評価:
9
-
このホテルを勧めますか？
はい。
-
ここが良かった:
der aublick
-
ここが気に入らなかった:
ein bisschen weit entfernt
-
特に勧める人は？
若者, 家族連れ, 静かな場所を好む人, 車で旅をする人
-
特に勧めない人は？
高齢者, 予算が低い人
-
清掃について:
7.5
-
立地条件について:
5
-
設備やサービスについて:
7.5
-
スタッフ:
7.5
-
騒音について:
10
-
客室について:
10
-
満足度は？:
7.5
実際に値する星の数は？
4
8月/2020 Someone from The Netherlands 出身ユーザー:
-
総合評価:
7.6
-
このホテルを勧めますか？
はい。
-
ここが良かった:
The great ambiance of the hotel and the location of the hotel near the small beach of Cala Carbo
-
ここが気に入らなかった:
No coffeemachine in the small kitchenette and no airconditioning in the bedrooms of our two bedroom apartment.
-
特に勧める人は？
若者, 家族連れ, カップル, 車で旅をする人
-
特に勧めない人は？
-
清掃について:
7.5
Room was cleaned every day
-
立地条件について:
7.5
Great location but you do need a car to get around
-
設備やサービスについて:
5
Facilities and services are okay. Restaurant menu could show more variety to choose from
-
スタッフ:
7.5
Kind and helpfull
-
騒音について:
7.5
No noise ,only at the swimmingpool as there was a big group staying at the hotel.
-
客室について:
5
Too bad there was no coffee-machine in our kitchenette and no AC in the bedrooms
-
満足度は？:
5
A bit more luxury in the room would be welcome for the price payed
実際に値する星の数は？
3
8月/2020 Someone from The Netherlands 出身ユーザー:
-
総合評価:
8
-
このホテルを勧めますか？
はい。
-
ここが良かった:
Location and view
-
ここが気に入らなかった:
Service in F&B
-
特に勧める人は？
家族連れ, カップル, モダンな雰囲気を好む人, 車で旅をする人
-
特に勧めない人は？
高級感を好む人, 身体の不自由な人, 予算が低い人, 出張者
-
清掃について:
10
Very clean rooms
-
立地条件について:
10
Amazing views!
-
設備やサービスについて:
5
Great pool and facilities. Information is not always provided and guests of the hotel should always have space at the roof top bar. If your website mentions “tapas with a view” you should also serve tapas.
-
スタッフ:
2.5
Mostly F&B management is not efficient. Team members and front desk is great.
-
騒音について:
10
-
客室について:
10
Great spacious rooms with nice decor
-
満足度は？:
5
From a boutique hotel with only 35 rooms at these rates you would expect better recognition and service from the management staff.
実際に値する星の数は？
4
8月/2020 Someone from Holland 出身ユーザー:
-
総合評価:
7.1
-
このホテルを勧めますか？
はい。
-
ここが良かった:
-
ここが気に入らなかった:
-
特に勧める人は？
-
特に勧めない人は？
-
清掃について:
7.5
-
立地条件について:
7.5
-
設備やサービスについて:
5
-
スタッフ:
2.5
-
騒音について:
5
-
客室について:
7.5
-
満足度は？:
2.5
実際に値する星の数は？
3
7月/2020 Someone from UK 出身ユーザー:
-
総合評価:
9.8
-
このホテルを勧めますか？
はい。
-
ここが良かった:
The friendly staff, the amazing food, the beautiful setting... just perfect! We will be back very soon!
-
ここが気に入らなかった:
Occasionally the breakfast service was a little haphazard, but we completely understand that the hotel had just re-opened and getting used to the new Covid normal, but the staff were always super friendly and apologetic, we just had to ask 2/3 times for the same thing occasionally - not a big deal as we were on holiday and not in a rush :)
-
特に勧める人は？
カップル, 高級感を好む人, 静かな場所を好む人, 車で旅をする人
-
特に勧めない人は？
高齢者, 身体の不自由な人, 出張者
-
清掃について:
10
-
立地条件について:
7.5
Perfect for us as we had a car and wanted some peace and quiet, but not much around if you didn't have a car
-
設備やサービスについて:
10
-
スタッフ:
10
Super friendly and kind - always happy to stop and chat
-
騒音について:
10
-
客室について:
10
Beautiful room with stunning views
-
満足度は？:
10
We stayed in another hotel in the North of the Island prior to our stay here, it was more expensive but no-where near as good!
実際に値する星の数は？
4
7月/2020 Someone from Belgium 出身ユーザー:
-
総合評価:
10
-
このホテルを勧めますか？
はい。
-
ここが良かった:
-
ここが気に入らなかった:
-
特に勧める人は？
若者, 高齢者, 家族連れ, カップル, 高級感を好む人, 静かな場所を好む人, クラシックな雰囲気を好む人
-
特に勧めない人は？
-
清掃について:
10
-
立地条件について:
10
-
設備やサービスについて:
10
-
スタッフ:
10
-
騒音について:
10
-
客室について:
10
-
満足度は？:
10
実際に値する星の数は？
4
