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Hotel Costa Azul ****

Palma,  Spain

Phone: +(34) 971731940 Fax: +(34) 971731971 E-mail:: direccion@hotelcostaazul.es

Price: 70 - 280 € (Average)

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Rating by guests: 9.0 Based on 729 reviews

Room Services
  • Rooms: 126
  • Telephone
  • Television
  • Climate control
  • Safe
Main facilities
  • Rooms: 126
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Swimming pool
  • Sauna
  • Fire escape
  • Air conditioning in common areas
  • Heated swimming pool
General services
  • Rooms: 126
  • Safe at front desk
  • Currency exchange
Hotel Costa Azul
Avda Gabriel Roca, 7 (07014) - Palma (Spain)

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Overall rating:  9.0 Based on the last 40 of 729 reviews

Would you recommend this hotel?

  • Yes: 90%
  • No: 5%
  • I don't know: 5%

Rating by subject

  • Cleanliness: 9.7
  • Location: 9.4
  • Common facilities and services: 7.8
  • Staff: 9.7
  • Quietness: 7.4
  • Room: 9
  • Value for money: 7.8

May/2018 Someone from Belfast thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: The hotel was very clean. The staff were friendly. There was a great view. A good location for the marina and the historic area.
  • Negative: The hotel had very noisy guests. Hen parties.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10 The staff cleaning the hotel were vey thorough
  • Location: 10 A lovely walk to the historic town. A great sea view from the room.
  • Common facilities and services: 7.5 Didn't use them but seemed good.
  • Staff: 10 Pleasant
  • Quietness: 2.5 The road noise was cancelled out by the double set of doors however the noise levels between the rooms on 1 particular night was not was not acceptable.
  • Room: 7.5
  • Value for money: 7.5 We stayed 2 years ago and paid extra for the 7th floor. I think the room and the view was just as good and better value, however it may mean that you need to stay in a room that has loud people with more than 2 in a room.
Stars it deserves 4
  • The hotel's reply:

    "Dear Guest Thanks you very much for your valued remark! We are pleased to know that you have enjoyed our service, and of course we take in count your comment about the noise We hope to receive you again, Wishing you a lovely day! "

May/2018 Someone from Australia thinks:

  • Overall rating: 5.6
  • Would you recommend it? I don't know
  • Positive: Location
  • Negative: No welcome gift on arrival as promised-we arrived 2 days late due to flight cancellations and had no confirmed room on arrival after having emailed advice of our delay - no 5% discounts on food and beverages per booking confirmation
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 5
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "guest , Thanks you very much for your valued remark, we appreciate a lot for the amazing score that you has given us, We feel the inconvenience in your check inn, and of course we regret the inconvenience with the 5% discount and the welcome gift. We always provide this to all our direct clients and for sure we will of course we will take in count your comment. We hope to have the opportunity to welcome you back soon, Wishing you a lovely day, "

May/2018 Someone from Sweden thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: It's location, the breakfast
  • Negative: The tiny room
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 2.5
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    "God morgon! Tack så mycket för att du har tagit tid att utvärdera oss! För oss är det väldigt viktigt att veta alla aspekter som du har velat ha eller som vi måste förbättra, Vi hoppas kunna få dig igen snart! Ha en bra dag! Med vänliga hälsningar,"

May/2018 Someone from Wien thinks:

  • Overall rating: 7.7
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5 Straße sehr laut
  • Room: 7.5 Blick zum Hafen sehr schön
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    " 292/5000 Guten Morgen! Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten! Für uns ist es sehr wichtig, alle Aspekte zu kennen, die Ihnen gefallen oder in denen wir uns verbessern müssen. Wir hoffen, die Möglichkeit zu haben, Sie bald wieder zu empfangen! Habt einen schönen Tag! Grüße,"

May/2018 Someone from Barcelona thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Buenos días! Muchas gracias por haberse tomado la molestia de evaluarnos! Para nosotros es muy importante saber todos los aspectos que le han gustado o bien en los que tenemos que mejorar, Esperamos tener la posibilidad de volver a recibirle pronto! Que tenga un estupendo día! Un saludo, "

May/2018 Someone from Andalucía thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: El trato recibido por los empleados.
  • Negative: La no disponibilidad de una plancha, algo habitual en cualquier hotel. No funcionaba el mando del aire y el secador solo echaba aire frio.
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Budget travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Buenos días! Agradecemos el tiempo que ha dedicado en puntuar nuestras instalaciones y servicios, Desafortunadamente y teniendo en cuenta algunos incidentes, hemos decidido retirar los instrumentos de planchado, pero ofrecemos el servicio particular. Agradecemos el feedback que nos ha dado sobre el aire y el secador. Esperamos tener la oportunidad de volver a recibirle! que tenga un estupendo día! "

May/2018 Someone from Scotland thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: Excellent service by all staff especially at reception. The hotel was very clean and the location is unbeatable. The view is exceptional.
  • Negative: Room 501 overlooks the air conditioning units which are noisy and spoil the view from the room a bit.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Modern style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear valued guest! Thank you very much for the time you have expend evaluating us! Your suggestions are very constructive and we will take them into account to continue improving the quality of our services. Wishing you a lovely day, Warm regards, "

April/2018 Someone from UK thinks:

  • Overall rating: 8.6
  • Would you recommend it? Yes
  • Positive: Great location, friendly staff, excellent breakfasts, very comfortable and well equipped rooms.
  • Negative: We paid for a sea view room and were given a room directly over the indoor pool. It would have been nicer on a higher floor, especially as we have stayed at your hotel many times previously.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Modern style lovers, Handicapped
  • I recommend it especially AGAINST... Families, Peace seekers, Classic style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5 Noisy as the room was situated directly overlooking the indoor pool.
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

April/2018 Someone from UK thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: Clean room - bright, modern & functional, & good varied choice of breakfast & well managed by all breakfast staff.- always smiling!
  • Negative: The change of the 'bar' area to an eating cafe type location. Used to enjoy having a drink or two in the bar when returning from day out - but no longer enjoy the cafe type plastic furniture. Please bring back soft seated furniture.
  • I RECOMMEND it for... Older travelers, Couples
  • I recommend it especially AGAINST... Families, Budget travelers
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear valued guest, Thank you very much for the time you have expend evaluating us! Your suggestions are very constructive and we will take them into account to continue improving the quality of our services. But is a pleasure to know that you have enjoyed your stay with us! We hope you enjoyed your stay and that we can meet you again at the hotel Wishing you a lovely day, Warm regards, "

April/2018 Someone from DERBY UK thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: EXCELLENT STAFF
  • Negative: NOTHING REALLY. OUTSIDE DINING AREA COULD CERTAINLY BENEFIT FROM MORE CONSIDERATION. MENU'S AND PLANTS WOULD HELP.
  • I RECOMMEND it for... Older travelers, Couples, Travelers with a car
  • I recommend it especially AGAINST... Classic style lovers, Budget travelers
  • Cleanliness: 10 ROOM VERY CLEAN
  • Location: 7.5 PLEASANT WALK INTO CITY CENTRE.
  • Common facilities and services: 7.5 IN SHOWER-ROOM WC & BIDET NOT 100% BUT UK TV CHANNELS NOT FULLY AVAILABLE.
  • Staff: 10 ALL STAFF VERY PLEASANT AND EFFICIENT
  • Quietness: 5 MOTOR BIKES SPEEDING BY HOTEL VERY NOISY. POLICE SHOULD ENFORCE THE SPEED LIMIT.
  • Room: 7.5 NICE ROOM, BUT NOISE FROM SWIMMING POOL BELOW VERY ANNOYING.
  • Value for money: 7.5 OVERALL WE CONSIDER THE AZUL TO BE GOOD VALUE FOR MONEY
Stars it deserves 4
  • The hotel's reply:

    "Dear valued guest, Thank you very much for the time you have expend evaluating us! Your suggestions are very constructive and we will take them into account to continue improving the quality of our services. But is an honor to know that our staff deserves 10 points, and is a pleasure to know that you have enjoyed your stay with us! We hope you enjoyed your stay and that we can meet you again at the hotel Wishing you a lovely day, Warm regards, "

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Hotel Costa Azul Avda Gabriel Roca, 7 Palma 07014 Spain
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